Jacksonville Electric Authority: I called last Wed to get a burned out street li...
A Jacksonville Electric Authority customer review by GetHuman user ~Cliff from November 21st, 2017
Background on ~Cliff's case
GetHuman: ~Cliff - can you tell our other Jacksonville Electric Authority customers when your case took place?
~Cliff: Yeah. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Jacksonville Electric Authority, and if so, how?
GetHuman: And which of these common Jacksonville Electric Authority customer issues best describes the reason you wanted to talk to them?
(Shows ~Cliff a list of common Jacksonville Electric Authority problems)
~Cliff: "Setup service" was why I was trying to call.
~Cliff's review of Jacksonville Electric Authority customer service
GetHuman: So how would you sum up your experience for GetHuman's Jacksonville Electric Authority customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cliff: I called last Wed to get a burned out street light bulb replaced. I called today to get an update on when this may occur. I was told it had been done already. I live in a totally fenced yard with electronic gates, they can not get in with out us opening the two gates. We are in woods *** ft off New Kings Road. There are NO tire or ladder marks anywhere to indicate that they have been here. That part of the yard in still underwater from the rains, they would have left marks. I pay a monthly fee to have this light work, I would like it to work. Was told to call back again during the week for another status. The current status is that the light is still OUT!
GetHuman: Let's quantify your experience contacting Jacksonville Electric Authority. On a scale of 1 to 5, how easy is it go get help on a Jacksonville Electric Authority problem?
~Cliff: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cliff: I'd give them a five out of five on communication.
GetHuman: And what about Jacksonville Electric Authority's ability to quickly and effectively address your problem?
~Cliff: For that I would say three out of five.
GetHuman: And finally- any advice for other Jacksonville Electric Authority customers?
~Cliff: Call them early in the day or late. Don't forget any personal or account information you might need for Jacksonville Electric Authority to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cliff taken from his Jacksonville Electric Authority customer service problem that occurred on November 19th, 2017.