Jersey Central Power & Light (JCP&L) Customer Reviews

“This is the number to call to JCP&L Customer service. Simply say operator after the first set of choices and BINGO! I had a customer service” Read full review ›

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by Anonymous - from 3 mos ago

“did business for my son. Rep was wonderful, and extremely helpful. Sure a big turn around for me. Past memories of jcp&l not to great.” Read full review ›

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by annoyed - from 4 mos ago

“still on hold...waiting to resolve an issue from October...have to chase them down. have been told no one can take my call today” Read full review ›

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by Ex-Retail - from 5 mos ago

“Call answered in less than one minute by customer service representative. Transfers between departments was fast. All representatives were v” Read full review ›

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by John David DeOliveira - from 6 mos ago

“wow their good” Read full review ›

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by suzy - from 6 mos ago

“unable to obtain any useful information from representative her accent was VERY thick” Read full review ›

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by HELP US DAMNIT - from 6 mos ago

“JUST FIX THE TRANSFORMER ON OUR STREET IT WILL LITERALLY TAKE ONE SINGLE TRUCK FIFTEEN MINUTES!!!!!!!!!!!!!!!!!!!!! In warren township we ar” Read full review ›

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by Angrylady - from 6 mos ago

“Called and reported an outage 4 different times. They told us that our power was restored when it wasnt. We told them (for the 3rd time) t” Read full review ›

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by linda - from 6 mos ago

“PLEASE JUST TURN MY POWER BACK ON...DESPERATE HOMEOWNER IN ROCKAWAY BORO NJ” Read full review ›

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by pissed - from 6 mos ago

“This company sucks ...its only a snow and power lost already, its not like a tornado or earthquake hit us. Worst things u have to wait forev” Read full review ›

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by fooodman11 - from 6 mos ago

“JCP&L did not cause the outages, but not giving additional information, not allowing you to speak to a supervisor, and sticking to the dumb ” Read full review ›

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by Ytee - from 6 mos ago

“The customer service rep was rude and read from a script....4 days into the problem and the same response.....everyone should just not pay t” Read full review ›

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by Anonymous - from 6 mos ago

“horrible service, why hire customer service representative, all they can tell you is power will be back thursday or friday which is well kno” Read full review ›

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by Anonymous - from 6 mos ago

“Bad service” Read full review ›

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