Jersey Central Power & Light (JCP&L): No one every answered, I finally had to hang up...

A Jersey Central Power & Light (JCP&L) customer review by GetHuman user ~Not Happy from November 23rd, 2017

Background on ~Not Happy's case

GetHuman: ~Not Happy - can you tell our other Jersey Central Power & Light (JCP&L) customers when your case took place?
~Not Happy: Yup. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Jersey Central Power & Light (JCP&L), and if so, how?
~Not Happy: I used the 800-962-0383 number I found for on the GetHuman Jersey Central Power & Light (JCP&L) customer phone number page I was on: Jersey Central Power & Light (JCP&L) Customer Service Phone Number
GetHuman: And which of these common Jersey Central Power & Light (JCP&L) customer issues best describes the reason you wanted to talk to them?
(Shows ~Not Happy a list of common Jersey Central Power & Light (JCP&L) problems)
~Not Happy: "Setup Service" was why I was trying to call.

~Not Happy's review of Jersey Central Power & Light (JCP&L) customer service

GetHuman: So how would you sum up your experience for GetHuman's Jersey Central Power & Light (JCP&L) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Not Happy: No one every answered, I finally had to hang up after being on hold for over ** minutes. I will try the call back number during my lunch break.
GetHuman: Let's quantify your experience contacting Jersey Central Power & Light (JCP&L). On a scale of 1 to 5, how easy is it go get help on a Jersey Central Power & Light (JCP&L) problem?
~Not Happy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Not Happy: I'd give them a two out of five on communication.
GetHuman: And what about Jersey Central Power & Light (JCP&L)'s ability to quickly and effectively address your problem?
~Not Happy: For that I would say three out of five.
GetHuman: And finally- any advice for other Jersey Central Power & Light (JCP&L) customers?
~Not Happy: Call them early in the day or late. Don't forget any personal or account information you might need for Jersey Central Power & Light (JCP&L) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Not Happy taken from his Jersey Central Power & Light (JCP&L) customer service problem that occurred on November 18th, 2017.

Jersey Central Power & Light (JCP&L)

2.56 of 5 stars | 100 reviews

~Not Happy's Jersey Central Power & Light (JCP&L) Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Jersey Central Power & Light (JCP&L), sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Jersey Central Power & Light (JCP&L) in any way.

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