JetBlue Airways Customer Reviews

HomeRead Customer ReviewsJetBlue Airways Customer Reviews

JetBlue Airways Ratings Summary

SUPPORT QUALITY
3.0
OUT OF 5
COMMUNICATION
3.2
OUT OF 5
RESPONSIVENESS
31.3
MINUTES - AVERAGE
OVERALL RATING
2.6
OUT OF 5


See how JetBlue Airways has done over time on our JetBlue Airways ratings page.
Don't forget to weigh in
Add your review
Make sure you rate JetBlue Airways too - we need to keep each other informed!


Recent JetBlue Airways Reviews 1 - 15 of 49

Write your own review... 

 by 3minswaittime - from 8 days ago

wait time was 3mins Read full review ›
Write your own review... 

 by travelgirl3 - from 23 days ago

Very pleasant and helpful!! Read full review ›
Write your own review... 

 by flyer678 - from 2 mos ago

Very nice, needed my confirmation number, emailed to me immediately Read full review ›
Write your own review... 

 by Dave N - from 8 mos ago

Customer Service tried their best to help me and left me with a clear understanding of the direction I needed to take. Read full review ›
Write your own review... 

 by Anonymous - from 8 mos ago

useless. might as well talk to the wall Read full review ›
Write your own review... 

 by Anonymous - from 8 mos ago

Rep had an attitude Read full review ›
Write your own review... 

 by Anonymous - from 9 mos ago

Hung up on after 6 minutes, then waited another 5 minutes on call back. Airline changed schedule so it no longer worked for us, and refused Read full review ›
Write your own review... 

 by DrTXhuskr - from 11 mos ago

Flight 619 on Thursday 6/9 was cancelled for what they called bad weather. Funny thing is, there was no bad weather from New York to Jackson Read full review ›
Write your own review... 

 by m - from 1 yr ago

Helpful -answered my question, low wait time. Read full review ›
Write your own review... 

 by Anonymous - from 1 yr ago

quick Read full review ›
Write your own review... 

 by Anonymous - from 1 yr ago

Waited 29 Minutes, then got disconnected 1 minute into the phone call. Read full review ›
Write your own review... 

 by sv - from 1 yr ago

I had to reschedule a flight because of a death in the family. JetBlue was really good about waiving the fees associated with doing so (the Read full review ›
Write your own review... 

 by Anonymous - from 1 yr ago

FOUND BY CONFIRMATION NUMBER AND EMAILED IT TO ME RIGHT AWAY Read full review ›
Write your own review... 

 by Dver - from 1 yr ago

Unacceptable customer service. What happened to JetBlue? Huge disappointment! Read full review ›
Write your own review... 

 by sakcpa1 - from 1 yr ago

Although the wait time was lengthy, I expected it to be a bit long given the holiday and the weather. The woman I spoke with was extremely p Read full review ›
Long wait? Great service?
We customers all benefit from telling each other our customer support stories.

minutes waited

Submit my Review

Other helpful JetBlue Airways information besides reviews

Most commonly sought information by JetBlue Airways customers looking for reviews
Share with friends
Improve support for you and others - How
Follow us
Get Mobile