Jitterbug: Really Good Service, Needed to swap Handsets w...
A Jitterbug customer review by GetHuman user ~ninjaction from November 21st, 2017
Background on ~ninjaction's case
GetHuman: ~ninjaction - can you tell our other Jitterbug customers when your case took place?
~ninjaction: Yeah. It was morning, on November 13th.
GetHuman: Did you reach out to Jitterbug, and if so, how?
GetHuman: And which of these common Jitterbug customer issues best describes the reason you wanted to talk to them?
(Shows ~ninjaction a list of common Jitterbug problems)
~ninjaction: "Complaint" was why I was trying to call.
~ninjaction's review of Jitterbug customer service
GetHuman: So how would you sum up your experience for GetHuman's Jitterbug customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ninjaction: Really Good Service, Needed to swap Handsets with Jitterbug.
GetHuman: Let's quantify your experience contacting Jitterbug. On a scale of 1 to 5, how easy is it go get help on a Jitterbug problem?
~ninjaction: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ninjaction: I'd give them a three out of five on communication.
GetHuman: And what about Jitterbug's ability to quickly and effectively address your problem?
~ninjaction: For that I would say five out of five.
GetHuman: And finally- any advice for other Jitterbug customers?
~ninjaction: Call them early in the day or late. Don't forget any personal or account information you might need for Jitterbug to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ninjaction taken from his Jitterbug customer service problem that occurred on November 13th, 2017.
Jitterbug
5.00 of 5 stars | 7 reviews
~ninjaction's Jitterbug Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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