John Hancock: curteous and helpful

A John Hancock customer review by GetHuman user GetHuman-307066 from November 21st, 2017

Background on GetHuman-307066's case

GetHuman: GetHuman-307066 - can you tell our other John Hancock customers when your case took place?
GetHuman-307066: Sure. It was afternoon, on November 17th.
GetHuman: Did you reach out to John Hancock, and if so, how?
GetHuman-307066: I used the 800-333-0963 number I found for on the GetHuman John Hancock customer phone number page I was on: John Hancock Customer Service Phone Number
GetHuman: And which of these common John Hancock customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-307066 a list of common John Hancock problems)
GetHuman-307066: "Get financial advice" was why I was trying to call.

GetHuman-307066's review of John Hancock customer service

GetHuman: So how would you sum up your experience for GetHuman's John Hancock customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-307066: curteous and helpful
GetHuman: Let's quantify your experience contacting John Hancock. On a scale of 1 to 5, how easy is it go get help on a John Hancock problem?
GetHuman-307066: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-307066: I'd give them a three out of five on communication.
GetHuman: And what about John Hancock's ability to quickly and effectively address your problem?
GetHuman-307066: For that I would say two out of five.
GetHuman: And finally- any advice for other John Hancock customers?
GetHuman-307066: Call them early in the day or late. Don't forget any personal or account information you might need for John Hancock to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-307066 taken from his John Hancock customer service problem that occurred on November 17th, 2017.

John Hancock

2.50 of 5 stars | 57 reviews

GetHuman-307066's John Hancock Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like John Hancock, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with John Hancock in any way.

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