Joy Systems: I first dialed the main *. After waiting ** min...
A Joy Systems customer review by GetHuman user ~DougB from November 20th, 2017
Background on ~DougB's case
GetHuman: ~DougB - can you tell our other Joy Systems customers when your case took place?
~DougB: Yes. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Joy Systems, and if so, how?
GetHuman: And which of these common Joy Systems customer issues best describes the reason you wanted to talk to them?
(Shows ~DougB a list of common Joy Systems problems)
~DougB: "Technical support" was why I was trying to call.
~DougB's review of Joy Systems customer service
GetHuman: So how would you sum up your experience for GetHuman's Joy Systems customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DougB: I first dialed the main *. After waiting ** minutes to progress from being caller *** to caller **, I left a VM and hung up. Not having received a response, I tried this number that a human answered immediately and he listened to my complaint and his supervisor called me back within * minutes and sent me a new power supply with no hesitation. The "human" number worked great for me.
GetHuman: Let's quantify your experience contacting Joy Systems. On a scale of 1 to 5, how easy is it go get help on a Joy Systems problem?
~DougB: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DougB: I'd give them a three out of five on communication.
GetHuman: And what about Joy Systems's ability to quickly and effectively address your problem?
~DougB: For that I would say four out of five.
GetHuman: And finally- any advice for other Joy Systems customers?
~DougB: Call them early in the day or late. Don't forget any personal or account information you might need for Joy Systems to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DougB taken from his Joy Systems customer service problem that occurred on November 16th, 2017.