Kaiser Permanente - Oregon/Washington: I have been trying to reach an human at Human R...

A Kaiser Permanente - Oregon/Washington customer review by GetHuman user ~Claudio Lima from November 20th, 2017

Background on ~Claudio Lima's case

GetHuman: ~Claudio Lima - can you tell our other Kaiser Permanente - Oregon/Washington customers when your case took place?
~Claudio Lima: Yup. It was morning, on November 18th.
GetHuman: Did you reach out to Kaiser Permanente - Oregon/Washington, and if so, how?
~Claudio Lima: I used the 800-813-2000 number I found for on the GetHuman Kaiser Permanente - Oregon/Washington customer phone number page I was on: Kaiser Permanente - Oregon/Washington Customer Service Phone Number
GetHuman: And which of these common Kaiser Permanente - Oregon/Washington customer issues best describes the reason you wanted to talk to them?
(Shows ~Claudio Lima a list of common Kaiser Permanente - Oregon/Washington problems)
~Claudio Lima: "Overcharge/Strange charge" was why I was trying to call.

~Claudio Lima's review of Kaiser Permanente - Oregon/Washington customer service

GetHuman: So how would you sum up your experience for GetHuman's Kaiser Permanente - Oregon/Washington customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Claudio Lima: I have been trying to reach an human at Human Resources. After multiple tries myself and with operator help the only thing I got was a phone tree. It is exasperating. What are the options to reach an individual there? Your help is needed.**Claudio Lima*Retired Physician Assistant*thelimas*msn.com****-***-****
GetHuman: Let's quantify your experience contacting Kaiser Permanente - Oregon/Washington. On a scale of 1 to 5, how easy is it go get help on a Kaiser Permanente - Oregon/Washington problem?
~Claudio Lima: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Claudio Lima: I'd give them a five out of five on communication.
GetHuman: And what about Kaiser Permanente - Oregon/Washington's ability to quickly and effectively address your problem?
~Claudio Lima: For that I would say two out of five.
GetHuman: And finally- any advice for other Kaiser Permanente - Oregon/Washington customers?
~Claudio Lima: Call them early in the day or late. Don't forget any personal or account information you might need for Kaiser Permanente - Oregon/Washington to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Claudio Lima taken from his Kaiser Permanente - Oregon/Washington customer service problem that occurred on November 18th, 2017.

Kaiser Permanente - Oregon/Washington

3.00 of 5 stars | 23 reviews

~Claudio Lima's Kaiser Permanente - Oregon/Washington Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

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