Kaiser Permanente - Oregon/Washington: Initial contact could not answer question about...
A Kaiser Permanente - Oregon/Washington customer review by GetHuman user ~db_pdx from November 22nd, 2017
Background on ~db_pdx's case
GetHuman: ~db_pdx - can you tell our other Kaiser Permanente - Oregon/Washington customers when your case took place?
~db_pdx: Yeah. It was evening, on November 17th.
GetHuman: Did you reach out to Kaiser Permanente - Oregon/Washington, and if so, how?
GetHuman: And which of these common Kaiser Permanente - Oregon/Washington customer issues best describes the reason you wanted to talk to them?
(Shows ~db_pdx a list of common Kaiser Permanente - Oregon/Washington problems)
~db_pdx: "Renew coverage" was why I was trying to call.
~db_pdx's review of Kaiser Permanente - Oregon/Washington customer service
GetHuman: So how would you sum up your experience for GetHuman's Kaiser Permanente - Oregon/Washington customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~db_pdx: Initial contact could not answer question about billing. Gave me a "direct" number to call their billing dept. Waited ** minutes to speak with a person at that number.
GetHuman: Let's quantify your experience contacting Kaiser Permanente - Oregon/Washington. On a scale of 1 to 5, how easy is it go get help on a Kaiser Permanente - Oregon/Washington problem?
~db_pdx: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~db_pdx: I'd give them a two out of five on communication.
GetHuman: And what about Kaiser Permanente - Oregon/Washington's ability to quickly and effectively address your problem?
~db_pdx: For that I would say five out of five.
GetHuman: And finally- any advice for other Kaiser Permanente - Oregon/Washington customers?
~db_pdx: Call them early in the day or late. Don't forget any personal or account information you might need for Kaiser Permanente - Oregon/Washington to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~db_pdx taken from his Kaiser Permanente - Oregon/Washington customer service problem that occurred on November 17th, 2017.