Kansas City Power & Light Co: rate usage consideration for installing high ef...

A Kansas City Power & Light Co customer review by GetHuman user ~lriffel from November 19th, 2017

Background on ~lriffel's case

GetHuman: ~lriffel - can you tell our other Kansas City Power & Light Co customers when your case took place?
~lriffel: Sure. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Kansas City Power & Light Co, and if so, how?
~lriffel: I used the 888-471-5275 number I found for on the GetHuman Kansas City Power & Light Co customer phone number page I was on: Kansas City Power & Light Co Customer Service Phone Number
GetHuman: And which of these common Kansas City Power & Light Co customer issues best describes the reason you wanted to talk to them?
(Shows ~lriffel a list of common Kansas City Power & Light Co problems)
~lriffel: "Lower my bill" was why I was trying to call.

~lriffel's review of Kansas City Power & Light Co customer service

GetHuman: So how would you sum up your experience for GetHuman's Kansas City Power & Light Co customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lriffel: rate usage consideration for installing high efficiency heat pump*AC system at **** avenue in Hope Kansas *****.
GetHuman: Let's quantify your experience contacting Kansas City Power & Light Co. On a scale of 1 to 5, how easy is it go get help on a Kansas City Power & Light Co problem?
~lriffel: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lriffel: I'd give them a three out of five on communication.
GetHuman: And what about Kansas City Power & Light Co's ability to quickly and effectively address your problem?
~lriffel: For that I would say two out of five.
GetHuman: And finally- any advice for other Kansas City Power & Light Co customers?
~lriffel: Call them early in the day or late. Don't forget any personal or account information you might need for Kansas City Power & Light Co to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lriffel taken from his Kansas City Power & Light Co customer service problem that occurred on November 17th, 2017.

Kansas City Power & Light Co

2.67 of 5 stars | 18 reviews

~lriffel's Kansas City Power & Light Co Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Kansas City Power & Light Co, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Kansas City Power & Light Co in any way.

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!