Kay Jewelers: Called * times, given two different stories. Ne...
A Kay Jewelers customer review by GetHuman user ~Bad customer service from November 20th, 2017
Background on ~Bad customer service's case
GetHuman: ~Bad customer service - can you tell our other Kay Jewelers customers when your case took place?
~Bad customer service: Yup. It was morning, on November 14th.
GetHuman: Did you reach out to Kay Jewelers, and if so, how?
GetHuman: And which of these common Kay Jewelers customer issues best describes the reason you wanted to talk to them?
(Shows ~Bad customer service a list of common Kay Jewelers problems)
~Bad customer service: "Complaint" was why I was trying to call.
~Bad customer service's review of Kay Jewelers customer service
GetHuman: So how would you sum up your experience for GetHuman's Kay Jewelers customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bad customer service: Called * times, given two different stories. Needless to say * hours later nothing resolved.
GetHuman: Let's quantify your experience contacting Kay Jewelers. On a scale of 1 to 5, how easy is it go get help on a Kay Jewelers problem?
~Bad customer service: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bad customer service: I'd give them a five out of five on communication.
GetHuman: And what about Kay Jewelers's ability to quickly and effectively address your problem?
~Bad customer service: For that I would say five out of five.
GetHuman: And finally- any advice for other Kay Jewelers customers?
~Bad customer service: Call them early in the day or late. Don't forget any personal or account information you might need for Kay Jewelers to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bad customer service taken from his Kay Jewelers customer service problem that occurred on November 14th, 2017.