KFC: The food was fine,the service was terrible...
A KFC customer review by GetHuman user ~upset from November 25th, 2017
Background on ~upset's case
GetHuman: ~upset - can you tell our other KFC customers when your case took place?
~upset: Sure. It was evening, on November 18th.
GetHuman: Did you reach out to KFC, and if so, how?
GetHuman: And which of these common KFC customer issues best describes the reason you wanted to talk to them?
(Shows ~upset a list of common KFC problems)
~upset: "Refund a Charge" was why I was trying to call.
~upset's review of KFC customer service
GetHuman: So how would you sum up your experience for GetHuman's KFC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~upset: The food was fine,the service was terrible. ****Week No.** Period** Server DT-Cashier**. I was rudely told(twice) that I couldn't change my order once they started.(This was before I ordered anything!)I asked for BBQ sauce for the tenders meal,& was reminded(the *rd time"NO Changes"). So...no sauce or butter for the meals.My food was shoveled towards me at a rate that I couldn't even get my drinks stood up on the seat. I asked for a cup holder, Ignored.I believe, because of the rapid she spoke, that random UA"s should possibly come to this store, bi-weekly.
GetHuman: Let's quantify your experience contacting KFC. On a scale of 1 to 5, how easy is it go get help on a KFC problem?
~upset: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~upset: I'd give them a four out of five on communication.
GetHuman: And what about KFC's ability to quickly and effectively address your problem?
~upset: For that I would say three out of five.
GetHuman: And finally- any advice for other KFC customers?
~upset: Call them early in the day or late. Don't forget any personal or account information you might need for KFC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~upset taken from his KFC customer service problem that occurred on November 18th, 2017.