KFC: The New Colonel is a terrible choice for replac...

A KFC customer review by GetHuman user ~KFC Fan from November 27th, 2017

Background on ~KFC Fan's case

GetHuman: ~KFC Fan - can you tell our other KFC customers when your case took place?
~KFC Fan: Yup. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to KFC, and if so, how?
~KFC Fan: I used the 800-225-5532 number I found for on the GetHuman KFC customer phone number page I was on: KFC Customer Service Phone Number
GetHuman: And which of these common KFC customer issues best describes the reason you wanted to talk to them?
(Shows ~KFC Fan a list of common KFC problems)
~KFC Fan: "Cancel a reservation" was why I was trying to call.

~KFC Fan's review of KFC customer service

GetHuman: So how would you sum up your experience for GetHuman's KFC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~KFC Fan: The New Colonel is a terrible choice for replacing Colonel Sanders!!!!!!!!*Terrible!
GetHuman: Let's quantify your experience contacting KFC. On a scale of 1 to 5, how easy is it go get help on a KFC problem?
~KFC Fan: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~KFC Fan: I'd give them a three out of five on communication.
GetHuman: And what about KFC's ability to quickly and effectively address your problem?
~KFC Fan: For that I would say two out of five.
GetHuman: And finally- any advice for other KFC customers?
~KFC Fan: Call them early in the day or late. Don't forget any personal or account information you might need for KFC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~KFC Fan taken from his KFC customer service problem that occurred on November 23rd, 2017.

KFC

3.48 of 5 stars | 164 reviews

~KFC Fan's KFC Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like KFC, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with KFC in any way.

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