Kentucky Utilities Co: I'm tired of every time the power goes out, it...
A Kentucky Utilities Co customer review by GetHuman user ~MadatYou from November 19th, 2017
Background on ~MadatYou's case
GetHuman: ~MadatYou - can you tell our other Kentucky Utilities Co customers when your case took place?
~MadatYou: Yes. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Kentucky Utilities Co, and if so, how?
GetHuman: And which of these common Kentucky Utilities Co customer issues best describes the reason you wanted to talk to them?
(Shows ~MadatYou a list of common Kentucky Utilities Co problems)
~MadatYou: "Cancel service" was why I was trying to call.
~MadatYou's review of Kentucky Utilities Co customer service
GetHuman: So how would you sum up your experience for GetHuman's Kentucky Utilities Co customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MadatYou: I'm tired of every time the power goes out, it's at my house. The weather is not that bad. This is a normal winter. KU is irresponsible.
GetHuman: Let's quantify your experience contacting Kentucky Utilities Co. On a scale of 1 to 5, how easy is it go get help on a Kentucky Utilities Co problem?
~MadatYou: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MadatYou: I'd give them a one out of five on communication.
GetHuman: And what about Kentucky Utilities Co's ability to quickly and effectively address your problem?
~MadatYou: For that I would say two out of five.
GetHuman: And finally- any advice for other Kentucky Utilities Co customers?
~MadatYou: Call them early in the day or late. Don't forget any personal or account information you might need for Kentucky Utilities Co to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MadatYou taken from his Kentucky Utilities Co customer service problem that occurred on November 10th, 2017.