Kentucky Utilities Co: they were no help at all and just told me they...

A Kentucky Utilities Co customer review by GetHuman user GetHuman-77089 from November 25th, 2017

Background on GetHuman-77089's case

GetHuman: GetHuman-77089 - can you tell our other Kentucky Utilities Co customers when your case took place?
GetHuman-77089: Yes. It was morning, on November 18th.
GetHuman: Did you reach out to Kentucky Utilities Co, and if so, how?
GetHuman-77089: I used the 800-981-0600 number I found for on the GetHuman Kentucky Utilities Co customer phone number page I was on: Kentucky Utilities Co Customer Service Phone Number
GetHuman: And which of these common Kentucky Utilities Co customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-77089 a list of common Kentucky Utilities Co problems)
GetHuman-77089: "Setup service" was why I was trying to call.

GetHuman-77089's review of Kentucky Utilities Co customer service

GetHuman: So how would you sum up your experience for GetHuman's Kentucky Utilities Co customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-77089: they were no help at all and just told me they knew the power was out, which I obviously knew too
GetHuman: Let's quantify your experience contacting Kentucky Utilities Co. On a scale of 1 to 5, how easy is it go get help on a Kentucky Utilities Co problem?
GetHuman-77089: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-77089: I'd give them a four out of five on communication.
GetHuman: And what about Kentucky Utilities Co's ability to quickly and effectively address your problem?
GetHuman-77089: For that I would say three out of five.
GetHuman: And finally- any advice for other Kentucky Utilities Co customers?
GetHuman-77089: Call them early in the day or late. Don't forget any personal or account information you might need for Kentucky Utilities Co to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-77089 taken from his Kentucky Utilities Co customer service problem that occurred on November 18th, 2017.

Kentucky Utilities Co

1.00 of 5 stars | 8 reviews

GetHuman-77089's Kentucky Utilities Co Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Kentucky Utilities Co, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Kentucky Utilities Co in any way.

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