Keurig: Awesome Alicia!! Solved my misdirected shipment...
A Keurig customer review by GetHuman user ~cosmic mom from November 27th, 2017
Background on ~cosmic mom's case
GetHuman: ~cosmic mom - can you tell our other Keurig customers when your case took place?
~cosmic mom: Yeah. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Keurig, and if so, how?
GetHuman: And which of these common Keurig customer issues best describes the reason you wanted to talk to them?
(Shows ~cosmic mom a list of common Keurig problems)
~cosmic mom: "Complaint" was why I was trying to call.
~cosmic mom's review of Keurig customer service
GetHuman: So how would you sum up your experience for GetHuman's Keurig customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cosmic mom: Awesome Alicia!! Solved my misdirected shipment problem pronto! I love my Keurig brewer and I LOVE Keurig CS!!
GetHuman: Let's quantify your experience contacting Keurig. On a scale of 1 to 5, how easy is it go get help on a Keurig problem?
~cosmic mom: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cosmic mom: I'd give them a five out of five on communication.
GetHuman: And what about Keurig's ability to quickly and effectively address your problem?
~cosmic mom: For that I would say five out of five.
GetHuman: And finally- any advice for other Keurig customers?
~cosmic mom: Call them early in the day or late. Don't forget any personal or account information you might need for Keurig to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cosmic mom taken from his Keurig customer service problem that occurred on November 18th, 2017.