KeyBank: wrong information provided and was given total...
A KeyBank customer review by GetHuman user ~grrrrr grrrl from November 20th, 2017
Background on ~grrrrr grrrl's case
GetHuman: ~grrrrr grrrl - can you tell our other KeyBank customers when your case took place?
~grrrrr grrrl: Yeah. It was middle of the night, on November 11th.
GetHuman: Did you reach out to KeyBank, and if so, how?
GetHuman: And which of these common KeyBank customer issues best describes the reason you wanted to talk to them?
(Shows ~grrrrr grrrl a list of common KeyBank problems)
~grrrrr grrrl: "Complaint" was why I was trying to call.
~grrrrr grrrl's review of KeyBank customer service
GetHuman: So how would you sum up your experience for GetHuman's KeyBank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~grrrrr grrrl: wrong information provided and was given total runaround. grrrrr
GetHuman: Let's quantify your experience contacting KeyBank. On a scale of 1 to 5, how easy is it go get help on a KeyBank problem?
~grrrrr grrrl: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~grrrrr grrrl: I'd give them a two out of five on communication.
GetHuman: And what about KeyBank's ability to quickly and effectively address your problem?
~grrrrr grrrl: For that I would say five out of five.
GetHuman: And finally- any advice for other KeyBank customers?
~grrrrr grrrl: Call them early in the day or late. Don't forget any personal or account information you might need for KeyBank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~grrrrr grrrl taken from his KeyBank customer service problem that occurred on November 11th, 2017.