need me to call back after Kindle was charged o...
A Kindle customer review by GetHuman user ~kindle user from November 23rd, 2017
Background on ~kindle user's case
GetHuman: ~kindle user - can you tell our other Kindle customers when your case took place?
~kindle user: Yup. It was evening, on November 18th.
GetHuman: Did you reach out to Kindle, and if so, how?
GetHuman: And which of these common Kindle customer issues best describes the reason you wanted to talk to them?
(Shows ~kindle user a list of common Kindle problems)
~kindle user: "Account Access" was why I was trying to call.
~kindle user's review of Kindle customer service
GetHuman: So how would you sum up your experience for GetHuman's Kindle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kindle user: need me to call back after Kindle was charged over **%.
GetHuman: Let's quantify your experience contacting Kindle. On a scale of 1 to 5, how easy is it go get help on a Kindle problem?
~kindle user: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kindle user: I'd give them a three out of five on communication.
GetHuman: And what about Kindle's ability to quickly and effectively address your problem?
~kindle user: For that I would say five out of five.
GetHuman: And finally- any advice for other Kindle customers?
~kindle user: Call them early in the day or late. Don't forget any personal or account information you might need for Kindle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kindle user taken from his Kindle customer service problem that occurred on November 18th, 2017.