Kobo Books: Had a incident * but it did not seem to make a...

A Kobo Books customer review by GetHuman user ~RD from November 27th, 2017

Background on ~RD's case

GetHuman: ~RD - can you tell our other Kobo Books customers when your case took place?
~RD: Yeah. It was late at night, on November 25th.
GetHuman: Did you reach out to Kobo Books, and if so, how?
~RD: I used a help page I found on the GetHuman Kobo Books customer service contact info page: Contact Kobo Books Customer Service
GetHuman: And which of these common Kobo Books customer issues best describes the reason you wanted to talk to them?
(Shows ~RD a list of common Kobo Books problems)
~RD: "Track order" was why I was trying to contact.

~RD's review of Kobo Books customer service

GetHuman: So how would you sum up your experience for GetHuman's Kobo Books customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~RD: Had a incident * but it did not seem to make a difference was cut off
GetHuman: Let's quantify your experience contacting Kobo Books. On a scale of 1 to 5, how easy is it go get help on a Kobo Books problem?
~RD: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~RD: I'd give them a two out of five on communication.
GetHuman: And what about Kobo Books's ability to quickly and effectively address your problem?
~RD: For that I would say five out of five.
GetHuman: And finally- any advice for other Kobo Books customers?
~RD: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Kobo Books to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~RD taken from his Kobo Books customer service problem that occurred on November 25th, 2017.

Kobo Books

1.90 of 5 stars | 81 reviews

~RD's Kobo Books Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Kobo Books, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Kobo Books in any way.

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