Kohl's: My order was never shipped but the label was cr...
A Kohl's customer review by GetHuman user ~Yelah from November 19th, 2017
Background on ~Yelah's case
GetHuman: ~Yelah - can you tell our other Kohl's customers when your case took place?
~Yelah: Yes I can. It was evening, on November 13th.
GetHuman: Did you reach out to Kohl's, and if so, how?
GetHuman: And which of these common Kohl's customer issues best describes the reason you wanted to talk to them?
(Shows ~Yelah a list of common Kohl's problems)
~Yelah: "Track an Order" was why I was trying to call.
~Yelah's review of Kohl's customer service
GetHuman: So how would you sum up your experience for GetHuman's Kohl's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Yelah: My order was never shipped but the label was created for ** items. After being on hold for an hour the CSR requested a credit and asked for my cc* to order the items a second time. * items did not have a label created or any tracking info, so he requested research and advised I call back next week. Over an hour on the phone and I have no product, no money, wasted an hour and still have to call back. Oh and I was hung up on after holding ** mins for a supervisor!
GetHuman: Let's quantify your experience contacting Kohl's. On a scale of 1 to 5, how easy is it go get help on a Kohl's problem?
~Yelah: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Yelah: I'd give them a three out of five on communication.
GetHuman: And what about Kohl's's ability to quickly and effectively address your problem?
~Yelah: For that I would say four out of five.
GetHuman: And finally- any advice for other Kohl's customers?
~Yelah: Call them early in the day or late. Don't forget any personal or account information you might need for Kohl's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Yelah taken from his Kohl's customer service problem that occurred on November 13th, 2017.