Kohl's: Call center based in Mexico and could not get a...

A Kohl's customer review by GetHuman user GetHuman-141264 from November 25th, 2017

Background on GetHuman-141264's case

GetHuman: GetHuman-141264 - can you tell our other Kohl's customers when your case took place?
GetHuman-141264: Yes. It was late at night, on November 18th.
GetHuman: Did you reach out to Kohl's, and if so, how?
GetHuman-141264: I used the 855-564-5705 number I found for on the GetHuman Kohl's customer phone number page I was on: Kohl's Customer Service Phone Number
GetHuman: And which of these common Kohl's customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-141264 a list of common Kohl's problems)
GetHuman-141264: "Track order" was why I was trying to call.

GetHuman-141264's review of Kohl's customer service

GetHuman: So how would you sum up your experience for GetHuman's Kohl's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-141264: Call center based in Mexico and could not get a number for the US because Kolhs has outsourced all their customer service numbers to Manilla, India, Phillipines good luck with getting your issued resolved.
GetHuman: Let's quantify your experience contacting Kohl's. On a scale of 1 to 5, how easy is it go get help on a Kohl's problem?
GetHuman-141264: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-141264: I'd give them a one out of five on communication.
GetHuman: And what about Kohl's's ability to quickly and effectively address your problem?
GetHuman-141264: For that I would say two out of five.
GetHuman: And finally- any advice for other Kohl's customers?
GetHuman-141264: Call them early in the day or late. Don't forget any personal or account information you might need for Kohl's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-141264 taken from his Kohl's customer service problem that occurred on November 18th, 2017.

Kohl's

3.00 of 5 stars | 37 reviews

GetHuman-141264's Kohl's Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Kohl's, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Kohl's in any way.

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