Kraft Foods: I questioned the **%increase in CrystalLight.Ge...

A Kraft Foods customer review by GetHuman user ~3fatbeeas from November 23rd, 2017

Background on ~3fatbeeas's case

GetHuman: ~3fatbeeas - can you tell our other Kraft Foods customers when your case took place?
~3fatbeeas: Yes I can. It was afternoon, on November 14th.
GetHuman: Did you reach out to Kraft Foods, and if so, how?
~3fatbeeas: I used the 800-431-1001 number I found for on the GetHuman Kraft Foods customer phone number page I was on: Kraft Foods Customer Service Phone Number
GetHuman: And which of these common Kraft Foods customer issues best describes the reason you wanted to talk to them?
(Shows ~3fatbeeas a list of common Kraft Foods problems)
~3fatbeeas: "Product information" was why I was trying to call.

~3fatbeeas's review of Kraft Foods customer service

GetHuman: So how would you sum up your experience for GetHuman's Kraft Foods customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~3fatbeeas: I questioned the **%increase in CrystalLight.Gentleman informed that the stores set their own price. I willcontact WalMart now.
GetHuman: Let's quantify your experience contacting Kraft Foods. On a scale of 1 to 5, how easy is it go get help on a Kraft Foods problem?
~3fatbeeas: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~3fatbeeas: I'd give them a two out of five on communication.
GetHuman: And what about Kraft Foods's ability to quickly and effectively address your problem?
~3fatbeeas: For that I would say one out of five.
GetHuman: And finally- any advice for other Kraft Foods customers?
~3fatbeeas: Call them early in the day or late. Don't forget any personal or account information you might need for Kraft Foods to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~3fatbeeas taken from his Kraft Foods customer service problem that occurred on November 14th, 2017.

Kraft Foods

2.60 of 5 stars | 61 reviews

~3fatbeeas's Kraft Foods Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Kraft Foods, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Kraft Foods in any way.

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