Kraft Foods: Never picked up the phone,just always stuck on...
A Kraft Foods customer review by GetHuman user ~Jj from November 28th, 2017
Background on ~Jj's case
GetHuman: ~Jj - can you tell our other Kraft Foods customers when your case took place?
~Jj: Sure. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Kraft Foods, and if so, how?
GetHuman: And which of these common Kraft Foods customer issues best describes the reason you wanted to talk to them?
(Shows ~Jj a list of common Kraft Foods problems)
~Jj: "Where to buy" was why I was trying to call.
~Jj's review of Kraft Foods customer service
GetHuman: So how would you sum up your experience for GetHuman's Kraft Foods customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jj: Never picked up the phone,just always stuck on hold listening to canned music.Stopped waiting after half an hour.Apparently they do not want to know when their Taco Bell salsa starts growing mold when refrigerated after opening.
GetHuman: Let's quantify your experience contacting Kraft Foods. On a scale of 1 to 5, how easy is it go get help on a Kraft Foods problem?
~Jj: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jj: I'd give them a four out of five on communication.
GetHuman: And what about Kraft Foods's ability to quickly and effectively address your problem?
~Jj: For that I would say one out of five.
GetHuman: And finally- any advice for other Kraft Foods customers?
~Jj: Call them early in the day or late. Don't forget any personal or account information you might need for Kraft Foods to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jj taken from his Kraft Foods customer service problem that occurred on November 22nd, 2017.