Kroger: My problem was solved promptly and accurately i...
A Kroger customer review by GetHuman user ~Reds Baron from November 21st, 2017
Background on ~Reds Baron's case
GetHuman: ~Reds Baron - can you tell our other Kroger customers when your case took place?
~Reds Baron: Yes I can. It was afternoon, on November 11th.
GetHuman: Did you reach out to Kroger, and if so, how?
GetHuman: And which of these common Kroger customer issues best describes the reason you wanted to talk to them?
(Shows ~Reds Baron a list of common Kroger problems)
~Reds Baron: "Overcharge/Strange charge" was why I was trying to call.
~Reds Baron's review of Kroger customer service
GetHuman: So how would you sum up your experience for GetHuman's Kroger customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Reds Baron: My problem was solved promptly and accurately in short order to my complete satisfaction.
GetHuman: Let's quantify your experience contacting Kroger. On a scale of 1 to 5, how easy is it go get help on a Kroger problem?
~Reds Baron: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Reds Baron: I'd give them a one out of five on communication.
GetHuman: And what about Kroger's ability to quickly and effectively address your problem?
~Reds Baron: For that I would say two out of five.
GetHuman: And finally- any advice for other Kroger customers?
~Reds Baron: Call them early in the day or late. Don't forget any personal or account information you might need for Kroger to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Reds Baron taken from his Kroger customer service problem that occurred on November 11th, 2017.