LATAM Airlines: This airline is a rip off. Fly an American or E...
A LATAM Airlines customer review by GetHuman user ~ctc cpa from November 24th, 2017
Background on ~ctc cpa 's case
GetHuman: ~ctc cpa - can you tell our other LATAM Airlines customers when your case took place?
~ctc cpa : Yup. It was morning, on November 17th.
GetHuman: Did you reach out to LATAM Airlines, and if so, how?
GetHuman: And which of these common LATAM Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~ctc cpa a list of common LATAM Airlines problems)
~ctc cpa : "Change flight" was why I was trying to call.
~ctc cpa 's review of LATAM Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's LATAM Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ctc cpa : This airline is a rip off. Fly an American or European carrier. Typical Latin company.
GetHuman: Let's quantify your experience contacting LATAM Airlines. On a scale of 1 to 5, how easy is it go get help on a LATAM Airlines problem?
~ctc cpa : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ctc cpa : I'd give them a two out of five on communication.
GetHuman: And what about LATAM Airlines's ability to quickly and effectively address your problem?
~ctc cpa : For that I would say one out of five.
GetHuman: And finally- any advice for other LATAM Airlines customers?
~ctc cpa : Call them early in the day or late. Don't forget any personal or account information you might need for LATAM Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ctc cpa taken from his LATAM Airlines customer service problem that occurred on November 17th, 2017.