I took my one year old son to the Labcorp in Pa...

A LabCorp customer review by GetHuman user ~mad momma from November 23rd, 2017

Background on ~mad momma's case

GetHuman: ~mad momma - can you tell our other LabCorp customers when your case took place?
~mad momma: Sure. It was evening, on November 13th.
GetHuman: Did you reach out to LabCorp, and if so, how?
~mad momma: I used the 888-522-2677 number I found for on the GetHuman LabCorp customer phone number page I was on: LabCorp Customer Service Phone Number
GetHuman: And which of these common LabCorp customer issues best describes the reason you wanted to talk to them?
(Shows ~mad momma a list of common LabCorp problems)
~mad momma: "I need to dispute my results" was why I was trying to call.

~mad momma's review of LabCorp customer service

GetHuman: So how would you sum up your experience for GetHuman's LabCorp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mad momma: I took my one year old son to the Labcorp in Pasasdena, Texas off Fairmont and to start the minute I walked in it was dusty*dirty in there.Second there was only one lady in there and might I add she was unproffesional with her LONG gaudy nails that could be unsanitary and she spoke to me with slang!**Third I made it clear when setting the appointment that it was for a baby and she was unqualified but I was unaware of this till she couldn't find a vein. The so called phlebotomist then gabbed the needle in my babys arm as I hold him down and his arm out. She still couldn't find the vein so she decides to wiggle it back and forth and in and out!!! Fishing is the term used for this and can harm my baby.**After I told her she was gonna hurt my baby she then admits that two people are suppose to assist with this procedure and I neede to go to another location!! Something I should of been told from the get go.**This is very unproffesional and could have caused damage to my poor child.You can
GetHuman: Let's quantify your experience contacting LabCorp. On a scale of 1 to 5, how easy is it go get help on a LabCorp problem?
~mad momma: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mad momma: I'd give them a one out of five on communication.
GetHuman: And what about LabCorp's ability to quickly and effectively address your problem?
~mad momma: For that I would say five out of five.
GetHuman: And finally- any advice for other LabCorp customers?
~mad momma: Call them early in the day or late. Don't forget any personal or account information you might need for LabCorp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mad momma taken from his LabCorp customer service problem that occurred on November 13th, 2017.

LabCorp

3.20 of 5 stars | 200 reviews

~mad momma's LabCorp Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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