LabCorp: First call was answered in less than * minute...
A LabCorp customer review by GetHuman user ~Still don't know answer from November 24th, 2017
Background on ~Still don't know answer's case
GetHuman: ~Still don't know answer - can you tell our other LabCorp customers when your case took place?
~Still don't know answer: Yes I can. It was evening, on November 18th.
GetHuman: Did you reach out to LabCorp, and if so, how?
GetHuman: And which of these common LabCorp customer issues best describes the reason you wanted to talk to them?
(Shows ~Still don't know answer a list of common LabCorp problems)
~Still don't know answer: "I need my results" was why I was trying to call.
~Still don't know answer's review of LabCorp customer service
GetHuman: So how would you sum up your experience for GetHuman's LabCorp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Still don't know answer: First call was answered in less than * minute. Then she put me on hold so long it started to ring again and another female answered. She said no occupational drug screens are done at any of the * closest LabCorp to me. That seems odd. Will follow up in the a.m.
GetHuman: Let's quantify your experience contacting LabCorp. On a scale of 1 to 5, how easy is it go get help on a LabCorp problem?
~Still don't know answer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Still don't know answer: I'd give them a two out of five on communication.
GetHuman: And what about LabCorp's ability to quickly and effectively address your problem?
~Still don't know answer: For that I would say five out of five.
GetHuman: And finally- any advice for other LabCorp customers?
~Still don't know answer: Call them early in the day or late. Don't forget any personal or account information you might need for LabCorp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Still don't know answer taken from his LabCorp customer service problem that occurred on November 18th, 2017.