Lands' End: easy to understand,immediately helpful
A Lands' End customer review by GetHuman user ~old man from November 20th, 2017
Background on ~old man's case
GetHuman: ~old man - can you tell our other Lands' End customers when your case took place?
~old man: Yeah. It was afternoon, on November 11th.
GetHuman: Did you reach out to Lands' End, and if so, how?
GetHuman: And which of these common Lands' End customer issues best describes the reason you wanted to talk to them?
(Shows ~old man a list of common Lands' End problems)
~old man: "Complaint" was why I was trying to call.
~old man's review of Lands' End customer service
GetHuman: So how would you sum up your experience for GetHuman's Lands' End customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~old man: easy to understand,immediately helpful
GetHuman: Let's quantify your experience contacting Lands' End. On a scale of 1 to 5, how easy is it go get help on a Lands' End problem?
~old man: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~old man: I'd give them a five out of five on communication.
GetHuman: And what about Lands' End's ability to quickly and effectively address your problem?
~old man: For that I would say five out of five.
GetHuman: And finally- any advice for other Lands' End customers?
~old man: Call them early in the day or late. Don't forget any personal or account information you might need for Lands' End to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~old man taken from his Lands' End customer service problem that occurred on November 11th, 2017.