Lenovo: Poor Service
A Lenovo customer review by GetHuman user ~Darwin Dason from November 18th, 2017
Background on ~Darwin Dason's case
GetHuman: ~Darwin Dason - can you tell our other Lenovo customers when your case took place?
~Darwin Dason: Yeah. It was morning, on November 11th.
GetHuman: Did you reach out to Lenovo, and if so, how?
GetHuman: And which of these common Lenovo customer issues best describes the reason you wanted to talk to them?
(Shows ~Darwin Dason a list of common Lenovo problems)
~Darwin Dason: "Returns" was why I was trying to call.
~Darwin Dason's review of Lenovo customer service
GetHuman: So how would you sum up your experience for GetHuman's Lenovo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Darwin Dason: Poor Service
GetHuman: Let's quantify your experience contacting Lenovo. On a scale of 1 to 5, how easy is it go get help on a Lenovo problem?
~Darwin Dason: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Darwin Dason: I'd give them a three out of five on communication.
GetHuman: And what about Lenovo's ability to quickly and effectively address your problem?
~Darwin Dason: For that I would say one out of five.
GetHuman: And finally- any advice for other Lenovo customers?
~Darwin Dason: Call them early in the day or late. Don't forget any personal or account information you might need for Lenovo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Darwin Dason taken from his Lenovo customer service problem that occurred on November 11th, 2017.