Lexmark: Didn't actually talk to anybody, the wait time...

A Lexmark customer review by GetHuman user GetHuman-428683 from November 20th, 2017

Background on GetHuman-428683's case

GetHuman: GetHuman-428683 - can you tell our other Lexmark customers when your case took place?
GetHuman-428683: Yup. It was afternoon, on November 16th.
GetHuman: Did you reach out to Lexmark, and if so, how?
GetHuman-428683: I used the 800-539-6275 number I found for on the GetHuman Lexmark customer phone number page I was on: Lexmark Customer Service Phone Number
GetHuman: And which of these common Lexmark customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-428683 a list of common Lexmark problems)
GetHuman-428683: "Where to buy" was why I was trying to call.

GetHuman-428683's review of Lexmark customer service

GetHuman: So how would you sum up your experience for GetHuman's Lexmark customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-428683: Didn't actually talk to anybody, the wait time was too long.
GetHuman: Let's quantify your experience contacting Lexmark. On a scale of 1 to 5, how easy is it go get help on a Lexmark problem?
GetHuman-428683: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-428683: I'd give them a four out of five on communication.
GetHuman: And what about Lexmark's ability to quickly and effectively address your problem?
GetHuman-428683: For that I would say one out of five.
GetHuman: And finally- any advice for other Lexmark customers?
GetHuman-428683: Call them early in the day or late. Don't forget any personal or account information you might need for Lexmark to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-428683 taken from his Lexmark customer service problem that occurred on November 16th, 2017.

Lexmark

1.00 of 5 stars | 33 reviews

GetHuman-428683's Lexmark Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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