LEXUS DOESN'T HAVE A SOLUTION FOR MY ES*** DRAI...
A Lexus customer review by GetHuman user ~HADAM from November 19th, 2017
Background on ~HADAM's case
GetHuman: ~HADAM - can you tell our other Lexus customers when your case took place?
~HADAM: Yeah. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Lexus, and if so, how?
GetHuman: And which of these common Lexus customer issues best describes the reason you wanted to talk to them?
(Shows ~HADAM a list of common Lexus problems)
~HADAM: "Complaint" was why I was trying to call.
~HADAM's review of Lexus customer service
GetHuman: So how would you sum up your experience for GetHuman's Lexus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~HADAM: LEXUS DOESN'T HAVE A SOLUTION FOR MY ES*** DRAINGING THE BATTERY IF CAR PARKED FOR MORE THAN * DAYS
GetHuman: Let's quantify your experience contacting Lexus. On a scale of 1 to 5, how easy is it go get help on a Lexus problem?
~HADAM: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~HADAM: I'd give them a one out of five on communication.
GetHuman: And what about Lexus's ability to quickly and effectively address your problem?
~HADAM: For that I would say five out of five.
GetHuman: And finally- any advice for other Lexus customers?
~HADAM: Call them early in the day or late. Don't forget any personal or account information you might need for Lexus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~HADAM taken from his Lexus customer service problem that occurred on November 17th, 2017.
Lexus
2.00 of 5 stars | 7 reviews
~HADAM's Lexus Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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