Lexus: Lost my window sticker. Sent me a replacement a...

A Lexus customer review by GetHuman user GetHuman-340266 from November 23rd, 2017

Background on GetHuman-340266's case

GetHuman: GetHuman-340266 - can you tell our other Lexus customers when your case took place?
GetHuman-340266: Sure. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Lexus, and if so, how?
GetHuman-340266: I used the 800-255-3987 number I found for on the GetHuman Lexus customer phone number page I was on: Lexus Customer Service Phone Number
GetHuman: And which of these common Lexus customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-340266 a list of common Lexus problems)
GetHuman-340266: "Returns" was why I was trying to call.

GetHuman-340266's review of Lexus customer service

GetHuman: So how would you sum up your experience for GetHuman's Lexus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-340266: Lost my window sticker. Sent me a replacement at no cost in first class mail.
GetHuman: Let's quantify your experience contacting Lexus. On a scale of 1 to 5, how easy is it go get help on a Lexus problem?
GetHuman-340266: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-340266: I'd give them a four out of five on communication.
GetHuman: And what about Lexus's ability to quickly and effectively address your problem?
GetHuman-340266: For that I would say three out of five.
GetHuman: And finally- any advice for other Lexus customers?
GetHuman-340266: Call them early in the day or late. Don't forget any personal or account information you might need for Lexus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-340266 taken from his Lexus customer service problem that occurred on November 18th, 2017.

Lexus

2.00 of 5 stars | 7 reviews

GetHuman-340266's Lexus Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Lexus, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Lexus in any way.

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