LifeLock: No service through the phone nothing at all.

A LifeLock customer review by GetHuman user ~Charlotte Schenk from November 21st, 2017

Background on ~Charlotte Schenk's case

GetHuman: ~Charlotte Schenk - can you tell our other LifeLock customers when your case took place?
~Charlotte Schenk: Sure. It was late at night, on November 16th.
GetHuman: Did you reach out to LifeLock, and if so, how?
~Charlotte Schenk: I used the 800-543-3562 number I found for on the GetHuman LifeLock customer phone number page I was on: LifeLock Customer Service Phone Number
GetHuman: And which of these common LifeLock customer issues best describes the reason you wanted to talk to them?
(Shows ~Charlotte Schenk a list of common LifeLock problems)
~Charlotte Schenk: "Account access" was why I was trying to call.

~Charlotte Schenk's review of LifeLock customer service

GetHuman: So how would you sum up your experience for GetHuman's LifeLock customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Charlotte Schenk: No service through the phone nothing at all.
GetHuman: Let's quantify your experience contacting LifeLock. On a scale of 1 to 5, how easy is it go get help on a LifeLock problem?
~Charlotte Schenk: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Charlotte Schenk: I'd give them a one out of five on communication.
GetHuman: And what about LifeLock's ability to quickly and effectively address your problem?
~Charlotte Schenk: For that I would say four out of five.
GetHuman: And finally- any advice for other LifeLock customers?
~Charlotte Schenk: Call them early in the day or late. Don't forget any personal or account information you might need for LifeLock to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Charlotte Schenk taken from his LifeLock customer service problem that occurred on November 16th, 2017.

LifeLock

2.80 of 5 stars | 37 reviews

~Charlotte Schenk's LifeLock Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like LifeLock, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with LifeLock in any way.

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