Light In The Box: No response. Trying to return an item. No conta...
A Light In The Box customer review by GetHuman user ~Sara Robinson from November 23rd, 2017
Background on ~Sara Robinson's case
GetHuman: ~Sara Robinson - can you tell our other Light In The Box customers when your case took place?
~Sara Robinson: Yes I can. It was afternoon, on November 21st.
GetHuman: Did you reach out to Light In The Box, and if so, how?
GetHuman: And which of these common Light In The Box customer issues best describes the reason you wanted to talk to them?
(Shows ~Sara Robinson a list of common Light In The Box problems)
~Sara Robinson: "Refund" was why I was trying to contact.
~Sara Robinson's review of Light In The Box customer service
GetHuman: So how would you sum up your experience for GetHuman's Light In The Box customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sara Robinson: No response. Trying to return an item. No contact, no help, no phone number to call. Please contact me at *****@***.com.
GetHuman: Let's quantify your experience contacting Light In The Box. On a scale of 1 to 5, how easy is it go get help on a Light In The Box problem?
~Sara Robinson: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sara Robinson: I'd give them a one out of five on communication.
GetHuman: And what about Light In The Box's ability to quickly and effectively address your problem?
~Sara Robinson: For that I would say one out of five.
GetHuman: And finally- any advice for other Light In The Box customers?
~Sara Robinson: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Light In The Box to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sara Robinson taken from his Light In The Box customer service problem that occurred on November 21st, 2017.