Long Island Railroad: Conductor **** (I only have his conductor numbe...
A Long Island Railroad customer review by GetHuman user ~Anonymous from November 27th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Long Island Railroad customers when your case took place?
~Anonymous: Yup. It was evening, on November 18th.
GetHuman: Did you reach out to Long Island Railroad, and if so, how?
GetHuman: And which of these common Long Island Railroad customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Long Island Railroad problems)
~Anonymous: "Loyalty program" was why I was trying to call.
~Anonymous's review of Long Island Railroad customer service
GetHuman: So how would you sum up your experience for GetHuman's Long Island Railroad customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: Conductor **** (I only have his conductor number as when I asked him for his name he pointed to the number on his hat like an idiot) was EXTREMELY RUDE and made me realize why I NEVER take public transportation.**Since I very rarely ever take public transportation, I thought that I could use my husband's monthly pass to take a day trip to the city. When he came around to punch tickets, I took out the monthly pass, I told him it was my husband's pass and he immediately RIPPED the pass out of my hand and proceeded to write "MALE" on it.**I couldn't believe the attitude I was given. Instead of just letting me know I needed to pay for my own ticket he acted like a complete jerkoff causing people to look at him and his many chins. (He looked like a creature from the Dinosaurs tv show) I pulled out my phone to take down that information and that is when I asked him for his name. He thought I was going to call the police and offered to call them for me which made me think many passengers
GetHuman: Let's quantify your experience contacting Long Island Railroad. On a scale of 1 to 5, how easy is it go get help on a Long Island Railroad problem?
~Anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a two out of five on communication.
GetHuman: And what about Long Island Railroad's ability to quickly and effectively address your problem?
~Anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other Long Island Railroad customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Long Island Railroad to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Long Island Railroad customer service problem that occurred on November 18th, 2017.