Lowe's: We're do I start .... I could write a book, I c...
A Lowe's customer review by GetHuman user GetHuman-253780 from November 26th, 2017
Background on GetHuman-253780's case
GetHuman: GetHuman-253780 - can you tell our other Lowe's customers when your case took place?
GetHuman-253780: Yes I can. It was afternoon, on November 19th.
GetHuman: Did you reach out to Lowe's, and if so, how?
GetHuman: And which of these common Lowe's customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-253780 a list of common Lowe's problems)
GetHuman-253780: "Warranty" was why I was trying to call.
GetHuman-253780's review of Lowe's customer service
GetHuman: So how would you sum up your experience for GetHuman's Lowe's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-253780: We're do I start .... I could write a book, I called ****-***-****..after calling mngr Frank of store that our ****.** worth of purchases came from that was *st call .... (Start counting) got nowhere with him so I called corporate ****-***-**** and explained my problem to *nd person Abby who then transferred me a (yes) *rd person Misty ... A supposed supervisor, whom took all my info and listened to the issue then said she was putting me on hold and would be write back ......,,..,,,.,,,???.????...???!!!! Guess what she never came back and better never called me back , so after some time(same eve.) I called the same * I had spoke to Abby and Misty , and YES a *th or was that *th Person sorry I've lost track at that point , well anyway I explained to this person the WHOLE ISSUE AGAIN, ( unnecessary)who said she was transferring me to manager of stores made sll purchaces at ,..... Guess what ??? She transferred me to the wrong store ... Suprise Suprise! Well I then spoke to a *th person E
GetHuman: Let's quantify your experience contacting Lowe's. On a scale of 1 to 5, how easy is it go get help on a Lowe's problem?
GetHuman-253780: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-253780: I'd give them a two out of five on communication.
GetHuman: And what about Lowe's's ability to quickly and effectively address your problem?
GetHuman-253780: For that I would say five out of five.
GetHuman: And finally- any advice for other Lowe's customers?
GetHuman-253780: Call them early in the day or late. Don't forget any personal or account information you might need for Lowe's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-253780 taken from his Lowe's customer service problem that occurred on November 19th, 2017.