Lufthansa: Excellent service!!
A Lufthansa customer review by GetHuman user ~First Time Caller from November 21st, 2017
Background on ~First Time Caller's case
GetHuman: ~First Time Caller - can you tell our other Lufthansa customers when your case took place?
~First Time Caller: Yes. It was afternoon, on November 13th.
GetHuman: Did you reach out to Lufthansa, and if so, how?
GetHuman: And which of these common Lufthansa customer issues best describes the reason you wanted to talk to them?
(Shows ~First Time Caller a list of common Lufthansa problems)
~First Time Caller: "Make a Booking" was why I was trying to call.
~First Time Caller's review of Lufthansa customer service
GetHuman: So how would you sum up your experience for GetHuman's Lufthansa customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~First Time Caller: Excellent service!!
GetHuman: Let's quantify your experience contacting Lufthansa. On a scale of 1 to 5, how easy is it go get help on a Lufthansa problem?
~First Time Caller: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~First Time Caller: I'd give them a five out of five on communication.
GetHuman: And what about Lufthansa's ability to quickly and effectively address your problem?
~First Time Caller: For that I would say four out of five.
GetHuman: And finally- any advice for other Lufthansa customers?
~First Time Caller: Call them early in the day or late. Don't forget any personal or account information you might need for Lufthansa to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~First Time Caller taken from his Lufthansa customer service problem that occurred on November 13th, 2017.