Lumosity: I have to contact someone so that I can give my...

A Lumosity customer review by GetHuman user ~Marilyn Head from November 27th, 2017

Background on ~Marilyn Head's case

GetHuman: ~Marilyn Head - can you tell our other Lumosity customers when your case took place?
~Marilyn Head: Yeah. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Lumosity, and if so, how?
~Marilyn Head: I used the 877-777-0502 number I found for on the GetHuman Lumosity customer phone number page I was on: Lumosity Customer Service Phone Number
GetHuman: And which of these common Lumosity customer issues best describes the reason you wanted to talk to them?
(Shows ~Marilyn Head a list of common Lumosity problems)
~Marilyn Head: "Lower my bill" was why I was trying to call.

~Marilyn Head's review of Lumosity customer service

GetHuman: So how would you sum up your experience for GetHuman's Lumosity customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Marilyn Head: I have to contact someone so that I can give my new credit card number.
GetHuman: Let's quantify your experience contacting Lumosity. On a scale of 1 to 5, how easy is it go get help on a Lumosity problem?
~Marilyn Head: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Marilyn Head: I'd give them a three out of five on communication.
GetHuman: And what about Lumosity's ability to quickly and effectively address your problem?
~Marilyn Head: For that I would say two out of five.
GetHuman: And finally- any advice for other Lumosity customers?
~Marilyn Head: Call them early in the day or late. Don't forget any personal or account information you might need for Lumosity to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Marilyn Head taken from his Lumosity customer service problem that occurred on November 21st, 2017.

Lumosity

1.23 of 5 stars | 78 reviews

~Marilyn Head's Lumosity Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Lumosity, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Lumosity in any way.

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