Lumosity: you tried to charge my credit card and I am not...

A Lumosity customer review by GetHuman user ~dont have one from November 27th, 2017

Background on ~dont have one's case

GetHuman: ~dont have one - can you tell our other Lumosity customers when your case took place?
~dont have one: Yes I can. It was evening, on November 24th.
GetHuman: Did you reach out to Lumosity, and if so, how?
~dont have one: I used the 877-777-0502 number I found for on the GetHuman Lumosity customer phone number page I was on: Lumosity Customer Service Phone Number
GetHuman: And which of these common Lumosity customer issues best describes the reason you wanted to talk to them?
(Shows ~dont have one a list of common Lumosity problems)
~dont have one: "Service problem" was why I was trying to call.

~dont have one's review of Lumosity customer service

GetHuman: So how would you sum up your experience for GetHuman's Lumosity customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dont have one: you tried to charge my credit card and I am not a customer.
GetHuman: Let's quantify your experience contacting Lumosity. On a scale of 1 to 5, how easy is it go get help on a Lumosity problem?
~dont have one: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dont have one: I'd give them a one out of five on communication.
GetHuman: And what about Lumosity's ability to quickly and effectively address your problem?
~dont have one: For that I would say four out of five.
GetHuman: And finally- any advice for other Lumosity customers?
~dont have one: Call them early in the day or late. Don't forget any personal or account information you might need for Lumosity to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dont have one taken from his Lumosity customer service problem that occurred on November 24th, 2017.

Lumosity

1.23 of 5 stars | 78 reviews

~dont have one's Lumosity Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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