M2 Media Group: I was told my name was not in their system. I...
A M2 Media Group customer review by GetHuman user ~anonymous from November 21st, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other M2 Media Group customers when your case took place?
~anonymous: Yes I can. It was afternoon, on November 12th.
GetHuman: Did you reach out to M2 Media Group, and if so, how?
GetHuman: And which of these common M2 Media Group customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common M2 Media Group problems)
~anonymous: "Cancel subscription" was why I was trying to contact.
~anonymous's review of M2 Media Group customer service
GetHuman: So how would you sum up your experience for GetHuman's M2 Media Group customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: I was told my name was not in their system. I was also told to go to bluedolphon.com to find out which website was responsible for this "promotion." I told the supervisor, Patrice, that I was given M* Media Group by People Magazine as the contact company for information on this complimentary subscription. I was then asked for my name and address. I refused, saying that if the magazine came from them, they had that information already. I told Patrice to send me nothing further, and I would be reporting M* Media Group to The better Business Bureau. I will be calling People Magazine directly to cancel this order, as I do not want to be surprised by a future bill. I do not trust that this is "complimentary." I also do not want anything sent to me without my prior permission.
GetHuman: Let's quantify your experience contacting M2 Media Group. On a scale of 1 to 5, how easy is it go get help on a M2 Media Group problem?
~anonymous: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a five out of five on communication.
GetHuman: And what about M2 Media Group's ability to quickly and effectively address your problem?
~anonymous: For that I would say two out of five.
GetHuman: And finally- any advice for other M2 Media Group customers?
~anonymous: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for M2 Media Group to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his M2 Media Group customer service problem that occurred on November 12th, 2017.