MBNA: Ridiculous! I have been waiting for an agent all day
A MBNA customer review by GetHuman user GetHuman-371203 from November 24th, 2017
Background on GetHuman-371203's case
GetHuman: GetHuman-371203 - can you tell our other MBNA customers when your case took place?
GetHuman-371203: Yup. It was middle of the night, on November 15th.
GetHuman: Did you reach out to MBNA, and if so, how?
GetHuman: And which of these common MBNA customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-371203 a list of common MBNA problems)
GetHuman-371203: "Setup an account" was why I was trying to call.
GetHuman-371203's review of MBNA customer service
GetHuman: So how would you sum up your experience for GetHuman's MBNA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-371203: Ridiculous! I have been waiting for an agent all day
GetHuman: Let's quantify your experience contacting MBNA. On a scale of 1 to 5, how easy is it go get help on a MBNA problem?
GetHuman-371203: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-371203: I'd give them a four out of five on communication.
GetHuman: And what about MBNA's ability to quickly and effectively address your problem?
GetHuman-371203: For that I would say three out of five.
GetHuman: And finally- any advice for other MBNA customers?
GetHuman-371203: Call them early in the day or late. Don't forget any personal or account information you might need for MBNA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-371203 taken from his MBNA customer service problem that occurred on November 15th, 2017.