Macy's: the live chat solved my problem on spot and sav...
A Macy's customer review by GetHuman user ~Haifa Ghanem from November 21st, 2017
Background on ~Haifa Ghanem's case
GetHuman: ~Haifa Ghanem - can you tell our other Macy's customers when your case took place?
~Haifa Ghanem: Yeah. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Macy's, and if so, how?
GetHuman: And which of these common Macy's customer issues best describes the reason you wanted to talk to them?
(Shows ~Haifa Ghanem a list of common Macy's problems)
~Haifa Ghanem: "Cancel order" was why I was trying to call.
~Haifa Ghanem's review of Macy's customer service
GetHuman: So how would you sum up your experience for GetHuman's Macy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Haifa Ghanem: the live chat solved my problem on spot and saved me a lot of money
GetHuman: Let's quantify your experience contacting Macy's. On a scale of 1 to 5, how easy is it go get help on a Macy's problem?
~Haifa Ghanem: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Haifa Ghanem: I'd give them a two out of five on communication.
GetHuman: And what about Macy's's ability to quickly and effectively address your problem?
~Haifa Ghanem: For that I would say one out of five.
GetHuman: And finally- any advice for other Macy's customers?
~Haifa Ghanem: Call them early in the day or late. Don't forget any personal or account information you might need for Macy's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Haifa Ghanem taken from his Macy's customer service problem that occurred on November 12th, 2017.