Macy's: Andrea was very professional and helpful.

A Macy's customer review by GetHuman user ~Khaled Ali from November 27th, 2017

Background on ~Khaled Ali's case

GetHuman: ~Khaled Ali - can you tell our other Macy's customers when your case took place?
~Khaled Ali: Yes. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Macy's, and if so, how?
~Khaled Ali: I used the 800-289-6229 number I found for on the GetHuman Macy's customer phone number page I was on: Macy's Customer Service Phone Number
GetHuman: And which of these common Macy's customer issues best describes the reason you wanted to talk to them?
(Shows ~Khaled Ali a list of common Macy's problems)
~Khaled Ali: "Technical support" was why I was trying to call.

~Khaled Ali's review of Macy's customer service

GetHuman: So how would you sum up your experience for GetHuman's Macy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Khaled Ali: Andrea was very professional and helpful.
GetHuman: Let's quantify your experience contacting Macy's. On a scale of 1 to 5, how easy is it go get help on a Macy's problem?
~Khaled Ali: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Khaled Ali: I'd give them a four out of five on communication.
GetHuman: And what about Macy's's ability to quickly and effectively address your problem?
~Khaled Ali: For that I would say three out of five.
GetHuman: And finally- any advice for other Macy's customers?
~Khaled Ali: Call them early in the day or late. Don't forget any personal or account information you might need for Macy's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Khaled Ali taken from his Macy's customer service problem that occurred on November 24th, 2017.

Macy's

2.16 of 5 stars | 261 reviews

~Khaled Ali's Macy's Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Macy's, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Macy's in any way.

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