Macy's: I spoke to one rep about not having recieved my...
A Macy's customer review by GetHuman user ~Jason from November 28th, 2017
Background on ~Jason's case
GetHuman: ~Jason - can you tell our other Macy's customers when your case took place?
~Jason: Yeah. It was evening, on November 20th.
GetHuman: Did you reach out to Macy's, and if so, how?
GetHuman: And which of these common Macy's customer issues best describes the reason you wanted to talk to them?
(Shows ~Jason a list of common Macy's problems)
~Jason: "Overcharge/Strange charge" was why I was trying to call.
~Jason's review of Macy's customer service
GetHuman: So how would you sum up your experience for GetHuman's Macy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jason: I spoke to one rep about not having recieved my card or statement in the mail, all he seemed to care about was getting a min. payment to bring the account up to date. Then I asked other questions and he gave me the run around the call dropped so i called back immediately spoke to another rep that just wanted to rush through the process, had to repeat myself more than * times for everything. I understand that its probably cheaper outsourcing your customer service inquiries to another country, but come on do a little better in their training. Take time to listen to your customers issues and show some type of concern instead of being robotically inclined to just say uh huh or i see or even yes yes i understand. Considering the history that Macys has had for generations it took a step back on this instead of forward.
GetHuman: Let's quantify your experience contacting Macy's. On a scale of 1 to 5, how easy is it go get help on a Macy's problem?
~Jason: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jason: I'd give them a two out of five on communication.
GetHuman: And what about Macy's's ability to quickly and effectively address your problem?
~Jason: For that I would say five out of five.
GetHuman: And finally- any advice for other Macy's customers?
~Jason: Call them early in the day or late. Don't forget any personal or account information you might need for Macy's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jason taken from his Macy's customer service problem that occurred on November 20th, 2017.