MagicJack: your product is being used for illegal purposes...

A MagicJack customer review by GetHuman user ~Mister from November 23rd, 2017

Background on ~Mister's case

GetHuman: ~Mister - can you tell our other MagicJack customers when your case took place?
~Mister: Yeah. It was morning, on November 16th.
GetHuman: Did you reach out to MagicJack, and if so, how?
~Mister: I used the 800-624-4252 number I found for on the GetHuman MagicJack customer phone number page I was on: MagicJack Customer Service Phone Number
GetHuman: And which of these common MagicJack customer issues best describes the reason you wanted to talk to them?
(Shows ~Mister a list of common MagicJack problems)
~Mister: "Transfer Phone Number" was why I was trying to call.

~Mister's review of MagicJack customer service

GetHuman: So how would you sum up your experience for GetHuman's MagicJack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mister: your product is being used for illegal purposes supposedly from ***-***-**** with a call back of ***-***-****. I would suggest you take care of this now. I'm certain that this can be handled by the patriot act.
GetHuman: Let's quantify your experience contacting MagicJack. On a scale of 1 to 5, how easy is it go get help on a MagicJack problem?
~Mister: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mister: I'd give them a five out of five on communication.
GetHuman: And what about MagicJack's ability to quickly and effectively address your problem?
~Mister: For that I would say four out of five.
GetHuman: And finally- any advice for other MagicJack customers?
~Mister: Call them early in the day or late. Don't forget any personal or account information you might need for MagicJack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mister taken from his MagicJack customer service problem that occurred on November 16th, 2017.

MagicJack

2.17 of 5 stars | 254 reviews

~Mister's MagicJack Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like MagicJack, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with MagicJack in any way.

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