MagicJack: horrible
A MagicJack customer review by GetHuman user ~DESHONTA AUGUSTA from November 26th, 2017
Background on ~DESHONTA AUGUSTA's case
GetHuman: ~DESHONTA AUGUSTA - can you tell our other MagicJack customers when your case took place?
~DESHONTA AUGUSTA: Yes. It was late at night, on November 20th.
GetHuman: Did you reach out to MagicJack, and if so, how?
GetHuman: And which of these common MagicJack customer issues best describes the reason you wanted to talk to them?
(Shows ~DESHONTA AUGUSTA a list of common MagicJack problems)
~DESHONTA AUGUSTA: "Account Access" was why I was trying to call.
~DESHONTA AUGUSTA's review of MagicJack customer service
GetHuman: So how would you sum up your experience for GetHuman's MagicJack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DESHONTA AUGUSTA: horrible
GetHuman: Let's quantify your experience contacting MagicJack. On a scale of 1 to 5, how easy is it go get help on a MagicJack problem?
~DESHONTA AUGUSTA: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DESHONTA AUGUSTA: I'd give them a one out of five on communication.
GetHuman: And what about MagicJack's ability to quickly and effectively address your problem?
~DESHONTA AUGUSTA: For that I would say one out of five.
GetHuman: And finally- any advice for other MagicJack customers?
~DESHONTA AUGUSTA: Call them early in the day or late. Don't forget any personal or account information you might need for MagicJack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DESHONTA AUGUSTA taken from his MagicJack customer service problem that occurred on November 20th, 2017.