MagicJack: The most appalling service I have ever encountered.
A MagicJack customer review by GetHuman user ~Molly Fitzgerald from November 26th, 2017
Background on ~Molly Fitzgerald 's case
GetHuman: ~Molly Fitzgerald - can you tell our other MagicJack customers when your case took place?
~Molly Fitzgerald : Yup. It was late at night, on November 21st.
GetHuman: Did you reach out to MagicJack, and if so, how?
GetHuman: And which of these common MagicJack customer issues best describes the reason you wanted to talk to them?
(Shows ~Molly Fitzgerald a list of common MagicJack problems)
~Molly Fitzgerald : "Returns" was why I was trying to call.
~Molly Fitzgerald 's review of MagicJack customer service
GetHuman: So how would you sum up your experience for GetHuman's MagicJack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Molly Fitzgerald : The most appalling service I have ever encountered.
GetHuman: Let's quantify your experience contacting MagicJack. On a scale of 1 to 5, how easy is it go get help on a MagicJack problem?
~Molly Fitzgerald : I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Molly Fitzgerald : I'd give them a one out of five on communication.
GetHuman: And what about MagicJack's ability to quickly and effectively address your problem?
~Molly Fitzgerald : For that I would say five out of five.
GetHuman: And finally- any advice for other MagicJack customers?
~Molly Fitzgerald : Call them early in the day or late. Don't forget any personal or account information you might need for MagicJack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Molly Fitzgerald taken from his MagicJack customer service problem that occurred on November 21st, 2017.