MagicJack: chat ended abruptly with no resolution to the problem
A MagicJack customer review by GetHuman user ~gina paducah, ky from November 26th, 2017
Background on ~gina paducah, ky's case
GetHuman: ~gina paducah, ky - can you tell our other MagicJack customers when your case took place?
~gina paducah, ky: Yes I can. It was afternoon, on November 21st.
GetHuman: Did you reach out to MagicJack, and if so, how?
GetHuman: And which of these common MagicJack customer issues best describes the reason you wanted to talk to them?
(Shows ~gina paducah, ky a list of common MagicJack problems)
~gina paducah, ky: "Complaint" was why I was trying to call.
~gina paducah, ky's review of MagicJack customer service
GetHuman: So how would you sum up your experience for GetHuman's MagicJack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gina paducah, ky: chat ended abruptly with no resolution to the problem
GetHuman: Let's quantify your experience contacting MagicJack. On a scale of 1 to 5, how easy is it go get help on a MagicJack problem?
~gina paducah, ky: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gina paducah, ky: I'd give them a two out of five on communication.
GetHuman: And what about MagicJack's ability to quickly and effectively address your problem?
~gina paducah, ky: For that I would say three out of five.
GetHuman: And finally- any advice for other MagicJack customers?
~gina paducah, ky: Call them early in the day or late. Don't forget any personal or account information you might need for MagicJack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~gina paducah, ky taken from his MagicJack customer service problem that occurred on November 21st, 2017.