Malwarebytes: Absolutely pathetic that an American company ca...

A Malwarebytes customer review by GetHuman user ~I have no idea from November 26th, 2017

Background on ~I have no idea's case

GetHuman: ~I have no idea - can you tell our other Malwarebytes customers when your case took place?
~I have no idea: Yeah. It was afternoon, on November 19th.
GetHuman: Did you reach out to Malwarebytes, and if so, how?
~I have no idea: I used the 408-852-4336 number I found for on the GetHuman Malwarebytes customer phone number page I was on: Malwarebytes Customer Service Phone Number
GetHuman: And which of these common Malwarebytes customer issues best describes the reason you wanted to talk to them?
(Shows ~I have no idea a list of common Malwarebytes problems)
~I have no idea: "Overcharge/Strange charge" was why I was trying to call.

~I have no idea's review of Malwarebytes customer service

GetHuman: So how would you sum up your experience for GetHuman's Malwarebytes customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~I have no idea: Absolutely pathetic that an American company cannot provide customer service via the telephone. Left a voicemail message that I am certain will never be returned!!
GetHuman: Let's quantify your experience contacting Malwarebytes. On a scale of 1 to 5, how easy is it go get help on a Malwarebytes problem?
~I have no idea: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~I have no idea: I'd give them a three out of five on communication.
GetHuman: And what about Malwarebytes's ability to quickly and effectively address your problem?
~I have no idea: For that I would say one out of five.
GetHuman: And finally- any advice for other Malwarebytes customers?
~I have no idea: Call them early in the day or late. Don't forget any personal or account information you might need for Malwarebytes to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~I have no idea taken from his Malwarebytes customer service problem that occurred on November 19th, 2017.

Malwarebytes

2.47 of 5 stars | 99 reviews

~I have no idea's Malwarebytes Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Malwarebytes, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Malwarebytes in any way.

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!