Mariott Rewards: We paid very very good money for our time share...

A Mariott Rewards customer review by GetHuman user ~femailhandler from November 7th, 2017

Background on ~femailhandler's case

GetHuman: ~femailhandler - can you tell our other Mariott Rewards customers when your case took place?
~femailhandler: Yes I can. It was morning, on November 5th.
GetHuman: Did you reach out to Mariott Rewards, and if so, how?
~femailhandler: I used a phone number I found on the GetHuman Mariott Rewards customer service contact info page: Contact Mariott Rewards Customer Service
GetHuman: And which of these common Mariott Rewards customer issues best describes the reason you wanted to talk to them?
(Shows ~femailhandler a list of common Mariott Rewards problems)
~femailhandler: "Cancel booking" was why I was trying to call.

~femailhandler's review of Mariott Rewards customer service

GetHuman: So how would you sum up your experience for GetHuman's Mariott Rewards customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~femailhandler: We paid very very good money for our time share and really...** freaking minutes...no way to refer this to my friends
GetHuman: Let's quantify your experience contacting Mariott Rewards. On a scale of 1 to 5, how easy is it go get help on a Mariott Rewards problem?
~femailhandler: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~femailhandler: I'd give them a five out of five on communication.
GetHuman: And what about Mariott Rewards's ability to quickly and effectively address your problem?
~femailhandler: For that I would say one out of five.
GetHuman: And finally- any advice for other Mariott Rewards customers?
~femailhandler: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Mariott Rewards to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~femailhandler taken from his Mariott Rewards customer service problem that occurred on November 5th, 2017.

Mariott Rewards

3.00 of 5 stars | 11 reviews

~femailhandler's Mariott Rewards Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Mariott Rewards, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Mariott Rewards in any way.

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